HOT LINE

Description of the service

• Hot line — is a service of processing incoming calls that the company receives due to various reasons. Services of the hot line increase the consumers’ loyalty towards your company and demonstrate a high effectiveness during the marketing and PR campaigns.
• In order to receive any information about the product, all the client has to do is pick up the phone, dial the number of your hot line, ask a question in a real time regime, and receive a detailed answer.
• During the hot line work, the employees of our call-center consult the clients and, if needed, receive feedback in order to apply it in further marketing research.
• Due to high technical resources of the CALLibri call-center and the professionalism of the operators, all incoming calls are received as fast as possible, and the clients receive a quality new level of service.
• Hot line is an indicator of respect to your clients.

Prerequisites for the use of the service

• Big number of calls by consumers due to the products/services or promotions that You provide.
• The need to organize a 24/7 information support for the clients.
• Specialty of Your product requires an additional consultation by the telephone.

Convenience for Your clients

• No need to wait in line for a long time.
• Communication with a live person, not a robot.
• Conversation with a client is built in a very tactful and polite manner.
• All information about the client is recorded accurately taking into account all of his desires.
• Detailed consultation on any interested questions with no need to leave the house.

Advantages for You

• Hot line works 24/7 which guarantees the access of Your company at any time.
• Quality and fast consultation on technical matters has a positive influence on Your company’s image.
• We take responsibility for the incoming calls, giving an opportunity for Your specialists to do their main job.
• Constantly growing level of customer service and 24/7 line of work increases Your clients’ loyalty.
• Single information line of client support for all regions of the country.
• Detailed reports about all incoming calls.
• We provide access to CRM system with an opportunity to listen to all audio recordings of the conversations and monitoring of the operators’ work.