IVR (Interactive voice response) — a system of recorded voice greetings and messages for fast work with the client. Following service allows, in an automatic mode, to respond to simple questions and even connect a client to a specific department or employee via touchtone.
Convenience for Your clients
Opportunity of an independent choice of specific department or employee via inner dial.
24/7 work of IVR allows the client to leave a voice message even after work hours.
Advantages for You
Decrease of Your secretary or operator’s workload.
Unique greeting has a positive effect on Your partner or potential client, and increases the company’s reputation.
IVR-system records the voice message, received from a client after work hours, and sends it to the employee of the company in a convenient way.
Opportunity to inform clients about promotions and news of the company while waiting for the operator’s response.
In case all operators are busy, IVR informs the client of the waiting time, and asks to wait on the line.