Hot line — is a service of processing incoming calls that the company receives due to various reasons. Services of the hot line increase the consumers’ loyalty towards your company and demonstrate a high effectiveness during the marketing and PR campaigns.
In order to receive any information about the product, all the client has to do is pick up the phone, dial the number of your hot line, ask a question in a real time regime, and receive a detailed answer.
During the hot line work, the employees of our call-center consult the clients and, if needed, receive feedback in order to apply it in further marketing research.
Due to high technical resources of the CALLibri call-center and the professionalism of the operators, all incoming calls are received as fast as possible, and the clients receive a quality new level of service.
Hot line is an indicator of respect to your clients.
Prerequisites for the use of the service
Big number of calls by consumers due to the products/services or promotions that You provide.
The need to organize a 24/7 information support for the clients.
Specialty of Your product requires an additional consultation by the telephone.
Convenience for Your clients
No need to wait in line for a long time.
Communication with a live person, not a robot.
Conversation with a client is built in a very tactful and polite manner.
All information about the client is recorded accurately taking into account all of his desires.
Detailed consultation on any interested questions with no need to leave the house.
Advantages for You
Hot line works 24/7 which guarantees the access of Your company at any time.
Quality and fast consultation on technical matters has a positive influence on Your company’s image.
We take responsibility for the incoming calls, giving an opportunity for Your specialists to do their main job.
Constantly growing level of customer service and 24/7 line of work increases Your clients’ loyalty.
Single information line of client support for all regions of the country.
Detailed reports about all incoming calls.
We provide access to CRM system with an opportunity to listen to all audio recordings of the conversations and monitoring of the operators’ work.