Virtual assistant — is a remote department that receives and processes all incoming calls. Specialists of the virtual assistant service communicate with the client acting as representatives of your company, identity and divide the calls between the employees or departments, record all the conversations and the received information.
Prerequisites for the use of the service
Company’s assistant/secretary is unable to receive all the calls due to other work responsibilities (work with documents, receiving the clients, organization of the work day for the employer).
Big number of employees and departments in a company.
Big amount of calls in order to connect the client with a specific department or employee.
Big numbers of offices and territory where the offices are located in Your company.
Convenience for Your clients
No need to wait in line for a long time.
Communication with a live person, not a robot.
Fast call redirection to a specific employee or department depending on the client’s need.
Conversation with a client is built in a very tactful and polite manner.
Advantages for You
We shield the employer and employees of your company from unnecessary calls (prank calls, advertisements, etc.)
Fast call redirection increases your image and quality of customer service.
Uniting departments and representative in one virtual office.
We make reports of all calls which enables you to be aware of the productivity and work load of all the departments and representatives.
Due to access to CRM system You have an opportunity to listen to all recordings of conversations conducted by our specialists, and evaluate the quality of their work.