Customer support service — service that allows the clients to stay connected with the supplier of products or services, and resolve technical problems as they arise. In contrast to the “Hot Line”, customer support service provides a more detailed client consultation on the technical or problematic questions.
Prerequisites for the use of the service
The need to supply the client with quality information and technical assistance together with the detailed consultation on any question.
Specialty of Your product requires additional client consultation by the telephone.
Company receives a big number of calls about the technical questions which can be resolved by the phone.
Convenience for Your clients
No need to wait on the line for a long time.
Communication with a live person, not a robot.
Conversation with a client is built in a very tactful and polite manner.
Client’s address is recorded accurately taking into account all of his desires.
Opportunity to resolve a problem at any time of day and night.
Advantages for You
Opportunity to resolve different nor questions by the telephone without your high level specialists.
Quality and fast consultation on technical matters has a positive influence on your company’s image.
Constantly growing level of service increases Your clients’ loyalty.
Customer support service works 24/7 which guarantees the access of Your company at any time.
Only line of client support for all regions of the country.
Detailed reports about all incoming calls allows to identify the problematic areas of Your business.
We provide access to CRM system with an opportunity to listen to all audio recordings of the conversations and monitoring of the operators’ work.