Survey by the phone - marketing research which entails calls to potential and current clients with the goal to receive answers to the survey questions. Surveys and questionnaires by the phone are done in cases when you need to identify the consumers reaction to a new product or service, identify the level of interest of your target audience, conduct an assessment of public opinion, identify the market position of your competitors, etc.
The main advantages of the survey by the phone is the efficiency of work, practicality and substantial savings. You may use the results of the survey for further development of your business.
Prerequisites for the use of the service
The need to identify the preferences of Your target audience or conduct an evaluation of the competitive environment.
The desire to receive full information about the consumers’ satisfaction with Your products/services, and also with the quality of Your customer service.
The absence of staff and technical resources for administering of questionnaires on Your own.
Convenience for Your clients
Communication with a live person, not with a robot.
Professional and skilled operators communicate with a client in a polite and professional manner. As a result, the loyalty of the target audience increases.
Opportunity to influence the improvement of Your company.
Advantages for You
In a short period of time, we research the market and paint a portrait of Your target audience.
After the survey by the phone, we provide You with a detailed report about the market situation and the needs of Your target audience in a convenient format.
As a result of cooperation with us, You receive information about the clients’ needs and the most competitive advantages of Your offer.
All questionnaire are conducted by a special scenario, constructed together with You during the preparation stage, which guarantees the high quality of operators’ work and the anticipated result.
The received information may be used for the improvement of further marketing campaigns, especially in telephone sales.